| Help Centre
Opening hours: Mon-Sun 09:00-00:00 (CET)
Welcome to our Support Portal
Use the search or browse by category
Most Popular
Beware of fake SMS
How to contact Customer Service?
Account
How to close my account?
Deposit and Withdrawal
How to request a Withdrawal
How can I see my Transactions?
Where can I find my pending Withdrawals?
and 2 more ...
Sportsbook
Is a Cashout available on my Bet?
My Cashout got declined. Why?
Casino And Live Casino
What happens if the dealer makes a mistake?
Where do I find the Bet Limits for Live Casino Games?
What is the 'Return To Player Rate'?
Technical Queries
How to clear Cache and Cookies?
An error occured while playing a game. What to do?
What to do if specific Games are not loading?
Responsible Gaming
How to set limitations on my account?
How do I set a Cool-Off?
Terms and useful links
AML & KYC Policy
Refund Policy